HomeComplaintsLas Vegas Casino - The player's withdrawal is delayed.

Las Vegas Casino - The player's withdrawal is delayed.

Amount: $10,000 ARS

Las Vegas Casino
Safety Index:Low
Submitted: 20 Sep 2021 | Case closed : 11 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player's withdrawal is delayed due to requirement of using a new payment method. The complaint was closed as rejected as the player stopped responding.

Public
Public
3 years ago
Translation

Card withdrawal does not work, with the same card with which it DOES work for deposit. Create an ecopayz account that is the only one that has Argentine pesos and I have not received the payment yet

Automatic translation:
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3 years ago

Hello vanesa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Las Vegas Casino. Allow me to ask you a few more question before we would try to contact the casino with your case.

Is your account verified in the casino? When did you request the withdrawal through ecopayz? Did you make any deposit with ecopayz?

Please note that it is a very common thing in casinos that the methods used for deposit are not available for withdrawals. It is specific and custom for every single casino. If you haven't made any deposit with ecopayz, you will be most likely need to make one to verify the payment method - but it is just my guess, don't do it if the casino doesn't ask you to.

Looking forward to your answer and I hope we will be able to help you resolving your complaint.

Best regards,

Nick

Casino.guru

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3 years ago

Dear vanesa,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if you will fail to respond within the next 7 days.

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3 years ago

The complaint will be now rejected for the above mentioned reason.

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