LaGanadora Casino - Player's winnings have not been paid.

I played on the platform and I was not paid the profit of 45130 pesos

Hello Raul,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify what seems to be the issue? Has your withdrawal been pending for a long time? Or are you not able to request a withdrawal at all?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Lastly, I would like to inform you, that this casino hasn't been added to our database yet. We are working on it, but it can lead to a small delay in resolving this complaint. Your patience and understanding are highly appreciated.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Raul,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.