Lady Linda Casino - The player struggles to withdraw her balance.

I have tried for 2 weeks to verify the account to withdraw - all information has been sent as needed to them and uploaded on the website - I want to withdraw asap

Hello dippy87,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ldaz Linda Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

they told me they needed my bank card to verify me - this has been sent and I’ve heard nothing back

I have uploaded documents multiple times but their website does not show if they have been approved or not

Hello dippy87,

When was the last time you uploaded a document or the casino responded to you?

They have now verified the account finally

I withdrew Sunday evening, it’s was sat at pending/processing for 3 days then it disappeared yesterday from the PENDING withdraw sections

i am yet to receive any money

Hello dippy87,

The transaction might take a few days as well so please let us know within a week if any more arrived.

Dear dippy87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.