The player struggles to withdraw his balance due ongoing verification. The complaint was closes as the player stopped responding.
KnightSlots Casino - The player struggles to withdraw his balance.
Amount: 5,998 kr.
KnightSlots Casino
Safety Index:Above averageSafety Index
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7.4
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
i created an account and started playing and thought that was it. I won quite a lot of money and right now I have 468eur on the balance. I decided it was probably the best idea to cash out before I gambled it away again, but when I hit cash out I got a message saying I hadn't verified my details. They ask for a letter issued within the last 3 months to my name with both my full name and address on it. IN COLORS. i don't have any letters in color and when i try to write to them my message is deleted as soon as i close the app. Totally hopeless.
Automatic translation:
Public
Public
2 years ago
Hello emilkollatz,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Knightslots Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
