The player struggles to withdraw his balance due ongoing verification. The complaint was closed as the player stopped responding.
Kings Chance Casino - The player struggles to withdraw his balance.
Amount: €100
Kings Chance Casino
Safety Index:Above averageSafety Index
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6.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day.
Although I don't have any direct problems with the payout, I couldn't submit it either because my account hasn't been verified for months.
Documents have been sent, but the mail server refuses to receive them 🤔
Live chat seems disabled 🙄
Automatic translation:
Public
Public
2 years ago
Hello btok1986,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kings Chance Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Did you ever receive any feedback from the casino?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Dear btok1986,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Public
Public
2 years ago
Translation
Hello,
Somehow the notifications must have gone under 😑
Unfortunately there was ZERO response from the casino.
No matter which email address I used, the acceptance was always REFUSED by the mail server.
Therefore there was NO contact with the support.
This situation has existed since the attempt to send in the requested documents.
But it's done now, because I thought to myself, either it's going to be more now, or the effort isn't worth it anymore.
Conclusion:
no more effort
account empty.
🤣🤭🙈
Automatic translation:
Public
Public
2 years ago
Do I understand it correctly that you have played away your balance and the complaint is no longer relevant?
