Kings Chance Casino - Player is not satisfied with casino services.

They are making the wait in purpose, so that you are must likely tempting to play your wins. It's been 2 weeks now and nothing change with my withdrawal. Seriously, if you read those lines, trust me. DON'T GO PLAY THERE. As of today, still didn't got my legetimely win's. Always same "copy-past" bullshit with custumer service. change casino, this one very not honnest and good.

Dear coco98DDD,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Have you ever made any successful withdrawals before? Have you received any confirmation from the casino regarding successful KYC verification?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear coco98DDD,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.