Kinghills Casino - Player’s winnings haven’t been received yet.

I have tried several times to get my winnings. And they say I have to provide ID like a passport. I don’t have a passport and I told them this until I was blue in the face.

Then last week I get an email from them asking for my home address, photograph, telephone number and details and photo of my debit card to clarify my existence. To deposit money they don’t ask for any credentials, so what is their problem? They refused my debit card. The one I used to deposit some money.

I would encourage people to make them a laughing stock on social media and YouTube. The more people that know about these criminals the better. Let’s get them and their criminal operation closed down for good and jailed for fraud on an industrial scale.

Dear andersbaxter,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.