The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. She reported that her account had been verified and she had received previous payments. However, she claimed the casino had sent her withdrawal to the wrong account and then stopped responding to her. We had advised her to wait for at least 14 days after requesting the withdrawal, as delays could be due to unfinished KYC verification or a high volume of withdrawal requests. Despite our efforts to assist and extend the timer for her response, the player did not reply to our messages. Consequently, we were unable to investigate further and had to reject the complaint.
Kinghills Casino - Player’s winnings haven’t been received yet.
Amount: £1,150
Kinghills Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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6 months ago
Casino have confirmed they have made an admin error and sent these monies to the wrong account number can’t get a response on when they will be paid to the right account
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6 months ago
Dear jwz6gxxwbv,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
Account has been verified faste payments have been received the bank transfer ones ( an option I didn’t approve ) they have apparently sent to the wrong account I’ve informed them of this and they are now ignoring me
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6 months ago
Hello!
The ticket for your case has been created. We'll let you know as soon as we have an update regarding your withdrawal investigation. If you have any further questions about this request, please reply to this email.
Best regards,
Laura
Kinghills Support Team
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6 months ago
Good evening
I am opening an official complaint in reference to the below , I keep being told different dates from your online chat representatives when the monies will arrive and also if I don’t receive it to get in touch for it to be paid another way.
This is unacceptable, I have also reviewed who my payments are going to and for example Eduntage shows as data processing / computer programming, which is false and untrue.
If I haven’t received the below funds in my account by 7th May 2024, I will be taking this further via my bank and also a solicitor, and will be going to a top UK paper so other people don’t get caught out.
Bank local isn’t even a bank based anywhere worldwide and various people don’t get any monies via bank transfer.
> I have 3 bank transfer withdrawals and spoken to my bank and they’ve confirmed they have no incoming payment under this from you.
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> 444768077039282565 Bank Local £200
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> 44678077025893677 Bank Local £200
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> 683257826187036651 Bank Loval £750.
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> Regards
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