King Johnnie Casino - The casino website is in maintenance.

I made a withdrawal and now I can even access the casino

Dear Kate,

Thank you very much for submitting your complaint. I am sorry to hear about your negative experience, I tried to access the website and it is still in maintenance.

Could you please clarify if all A$7,000 (the dispute value) was requested in one withdrawal, or is some part of this amount still left in your account? Have you ever made a successful withdrawal before?

Thank you in advance for your reply.

Best regards,

Kristina

Dear Kate,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.