The player from Germany didn't receive the desired bonus. The player later confirmed that the bonus was credited successfully, therefore we marked this complaint as resolved.
King Billy Casino (Malta) - Player has not received the desired bonus.
Amount: €50
King Billy Casino (Malta)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
On June 26th, 2022 I deposited €50 with the desire for a 100% bonus and asked explicitly about this bonus in the online chat, but I only received free spins (which did not remotely bring me a profit of €50).
I was supposed to deposit another €20 to get the bonus, which I then received (€20).
I am very disappointed in this casino that you praise so much.
I ask for an explanation!
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1 year ago
Dear alexanderliebezeit,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please post here (or forward me) your bonus history? Have you tried contacting the casino regarding this issue?
Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hello Kristina, unfortunately I no longer have the history. I wanted the 100% first deposit bonus as advertised on your site, but I was not granted it, instead I received 100 FS. The chat went with Mary.
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1 year ago
Thank you for your reply, alexanderliebezeit. Could you please advise if your deposit has stayed untouched?
Have you received any explanation from the casino? Please, forward all the relevant communication to kristina.s@casino.guru. Thank you in advance.
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1 year ago
Translation
Dear Kristina, I gambled away the deposit, but Mary had promised me to activate the 100% bonus, instead I received 100 FS, when I asked I was told that I would get a 100% bonus on my next deposit of 20, -€, I then also transacted this and received the bonus for 20,-€ 100% and not for 120,-€, I did not receive a statement from the casino! I am very disappointed with the number one ranking!
Best regards
Alexander love time
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1 year ago
Dear alexanderliebezeit,
We are sorry for the current situation and apologize for the inconvenience!
The first deposit bonus was not added automatically due to technical issues and it was just a misunderstanding to add the 100% bonus on your second deposit of €20.
As a solution to this problem, we have manually added €50 (wager 30x) to your account.
The King Billy Team
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1 year ago
Hello everyone,
Thank you very much dear King Billy Team for your help and compensation for alexanderliebezeit.
alexanderliebezeit, can we now consider this complaint resolved?
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1 year ago
Translation
Hello Kristina, thank you so much for your help, I received the €50 bonus that was not granted to me for "technical reasons" (as King Billy wrote to me).
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1 year ago
Translation
Hello Kristina, thank you so much for your help, King Billy gave me the €50 as a bonus. The reason was technical difficulties with my deposit.
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1 year ago
Awesome news, alexanderliebezeit. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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