The player from Mexico deposits 1,000 pesos to play and is told by support he needs about 1,200 pesos to unlock the bonus. When he tries to withdraw an unrequested 40,000-peso bonus appears; after he cancels it to withdraw his funds, the casino confiscates his winnings claiming they are not real money and cuts off communication.
Lebull Casino MX - Player’s winnings were confiscated due to a cancelled bonus.
Opened
Current status
Waiting for player to reply
6d 17h 39m 36s
Lebull Casino MX
Safety Index:Above averageCase summary
Discussion
Public
Public
16 hours ago
Translation
It turns out I made a deposit of 1000 to play, and after a while, I contacted support to ask how much I needed to unlock the bonus. They told me a little over 1200 pesos, approximately. After playing with that money, when I tried to withdraw, it magically appeared that I had another bonus active, this time for 40,000 pesos, which I neither activated nor requested. When I canceled the bonus to at least withdraw my initial 1000 pesos, they took all the money from my account, claiming it wasn't real money, even though it was deducted from my account, and I have proof. But when I asked for an explanation, they refused. HOW WAS THAT OTHER BONUS ACTIVATED BY ITSELF? SUPPORT ACTS OFFENDED AND CUTS OFF ALL COMMUNICATION CHANNELS, SO I CONSIDER THIS A MISERABLE FRAUD AND A TOTAL THEFT.
Automatic translation:
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6 hours ago
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6 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please send me a screenshot of your bonus history in your casino account?
Can you also kindly send me a link or a screenshot of both bonuses you played with?
Have you activated a bonus when you deposited 1000 pesos into the casino?
How much of the 40,000 pesos bonus have you wagered before you decided to cancel it?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
