The player from Brazil has an issue withdrawing his winnings from the casino. The complaint was rejected because the player didn't respond to our messages and questions.
King Billy Casino (Curacao) - Player unable to access their winnings.
Amount: 105 R$
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I am extremely dissatisfied and feel cheated. I managed to make 1000 reais, but I can't withdraw it. I can only withdraw 10 reais. I made 3 deposits, and now I have a value that I can't withdraw because it's asking for more deposit. The support is of no help at all. I will seek my rights. If they don't pay me my money that's in the box
Automatic translation:
Public
Public
1 year ago
Dear Df1106,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
