The player from Greece had fulfilled all requirements for a payment, but the casino was not processing his €420 winnings. Despite having previously lost over €700 at the same casino, he faced difficulty in receiving his current winnings. After communicating with the Complaints Team, the player confirmed that the casino eventually processed his payment. The issue was marked as resolved.
KinBet Casino - Player’s winnings are delayed.
Amount: €420
KinBet Casino
Safety Index:Fresh casinoSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.6
KinBet Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 6.6. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 weeks ago
Public
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1 month ago
Translation
Good evening, even though I have fulfilled all the requirements, the casino is not proceeding with my payment. The amount is €420! In this specific casino, I have played and lost over €700 in the past, and now that I have won, they are not giving me my winnings. Thank you.
Automatic translation:
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1 month ago
Hello christosdandikasgbh,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with KinBet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
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1 month ago
Translation
I have fulfilled all the conditions for the bonus, otherwise it could not be withdrawn. We spoke daily. They write to me that my account does not need verification.
Automatic translation:
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4 weeks ago
Hello christosdandikasgbh,
Please keep in mind that every withdrawal may take up to 14 days.
Let us know in case the money would arrive or in case it would take longer so we can intervene.
Awaiting your response.
Regards,
Nick
Public
Public
4 weeks ago
Dear christosdandikasgbh,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
