The player's verification is stuck and is unable to withdraw. The complaint was rejected as the player stopped responding.
The casino just doesn't process my withdrawals. First of all, a proof as an upload document is really required for every deposit. Now after about a week my account should be verified. However, only the support says that. An official confirmation email was not sent to me. According to the support, I should cancel payments that have not been processed after 4 days and then stop them again. These have not been processed for 4 days now.
I hope this casino really pays my money. Support always says the same thing. Can't say for sure how long it will last.
Hello INGO,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kim Vegas Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you begin the verification process? Have you been informed that you are verified? Did you use any bonus to accumulate your current balance?
Looking forward to your answer.
Regards,
Nick
The casino has started paying out the amounts. Unfortunately, only 1000 euros per day go. But the payout works now
Thank you INGO for the information. Do you wish to keep the complaint open until you receive the full amount or we can close it as resolved?