The player's verification is stuck and is unable to withdraw. The complaint was rejected as the player stopped responding.
Kim Vegas Casino - The player's verification is stuck.
Amount: €3,850
Kim Vegas Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
Kim Vegas Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
The casino just doesn't process my withdrawals. First of all, a proof as an upload document is really required for every deposit. Now after about a week my account should be verified. However, only the support says that. An official confirmation email was not sent to me. According to the support, I should cancel payments that have not been processed after 4 days and then stop them again. These have not been processed for 4 days now.
I hope this casino really pays my money. Support always says the same thing. Can't say for sure how long it will last.
Automatic translation:
Public
Public
2 years ago
Hello INGO,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kim Vegas Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you begin the verification process? Have you been informed that you are verified? Did you use any bonus to accumulate your current balance?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
The casino has started paying out the amounts. Unfortunately, only 1000 euros per day go. But the payout works now
Automatic translation:
Public
Public
2 years ago
Thank you INGO for the information. Do you wish to keep the complaint open until you receive the full amount or we can close it as resolved?
