Kim Casino - Player’s winnings have been canceled.

I won a large sum, but they didn't teach me how to withdraw the money and canceled two of my withdrawal requests. The rest was played despite setting a limit not to lose more than 1,000, and I ended up losing 197,000 euros.

Dear Pariia11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify how much money you currently have in your casino account?

Furthermore, I checked the responsible gambling section and I didn't find the loss limit option.

• How did you set the limit? Do you have any confirmation from the casino regarding this matter?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

They are the ones who are the problem, they are very unclear, they pretended that the limit did not apply to those you had on your account without deposits, made 3 transfers only got one and those who deducted got 4770 eru. I have nothing in my account, even though I played over 20,000, I got no rewards. I feel really enjoyed

Thank you for your reply, Pariia11. Unfortunately, your reply didn't answer my questions regarding the loss limits. Could you please get back to my initial message and provide the required information?

Hi, I have looked through and as you say, there is no loss limit, but they only applied to new deposits, unfortunately, I have no picture proof, but when I changed, I am 100 sure that they Stog loss limit..don't know if they have fiddling as they are about almost 4 million Swedish kronor.

my other problem is that they claim that I have canceled my transactions myself and that is not true, I have not canceled anything since when I received a deposit of 3 which was 5000 Ero, only 4770 came to the account.

My questions to the casinos are also why didn't I get a bonus or something when I have, as they claim, spent 4 million in 3 days??! My money disappeared it is impossible to play so much in such a short time.

then I checked through the game history, there are times that don't match, I haven't played for 24 hours straight!!

I apologize, but I don't see how we can assist here. If you don't have any proof of setting the limit and you lost all your funds, our hands are tied.

Please, let me know if there is anything else I can help you with, otherwise, I am afraid I will be forced to close this complaint. Thank you for your understanding.

Dear Pariia11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.