Khelraja Casino - Player was accused of fraudulent gameplay.

I have a khelraja account . I created this account on 22/06/2023

User name- s***7753

Full name - P*** K***

User Email- ad***@gmail.com

User phone number- 938***

I verified my account by my own original documents but on 4th July i got e mail from khelraja casino and informed me that I have played froud type game play but sir I could not play any froud types game play and after that I contacted with khelraja coustomer and requested them again and again to refund my money. They informed me "the investigation is done and the decision is final and cannot be reverse". Now I am helpless . I have a great loan to my bank account for my father's treatment, please help me as I protect my family. Please help me.

Dear pranoykoley182,

Thank you very much for submitting this complaint. I’m sorry to hear about your problem with Khelraja Casino. Please allow me to ask you a few questions to make sure I understand the situation completely.

Could you please confirm that you passed the KYC verification?

Could you please advise what types of games have you played?

Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes my account is already verified by my own original documents.

I played Different types of games like , lightings Roulette, xtrem tream roulette, Auto Roulette, Fan Tan and also played slot games and sports games.

Please help me because this winning money is more essential for my helpless family 🙏.

Please inform me about my problem update as soon as possible. I am very helpless and also depressed about this matter. Please help me .

Thank you very much, pranoykoley182, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you pranoykoley182 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Khelraja Casino for their help in resolving this complaint. We would like to know why was the player accused of fraudulent gameplay and if we can do anything to help resolve this issue.

Thank you!

Thank you for kindly attend my request , many many thanks.

Please help me sir . Now a days my family is suffering for a big loan amount for my father's treatment and if I get refund the money to my khelraja account, it will be more helpful for my family.

I have tried to contact the casino but they do not wish to discuss the complaint with us. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curacao Authority (info@gaming-curacao.com or form at the bottom of the site http://www.gaming-curacao.com/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter

We’ve reopened this complaint at the request of Khelraja Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hi All,

With reference to player Pranoykoley182 concerns, after investigating at our end we got to know that he did fraud on the website (Fraud Type:- Opposite betting with different networks). We received a report from the provider that he is involved in opposite betting with other users from different networks.

We inform his activity and let him play freshly with his deposited amount.

I want to tell that I Diposited my own money to my account and how I will play game , it's totally my own decision and in every types of game play have a risk to win or loss that is known to all. It is not possible to play game without any risk so it is totally a worng statement that a game play types can be froud.

In the last time I want to remind one thing to khelraja casino that their allegation is totally wrong so if I do not refund my winning balance then I will take a legal step against khelraja casino.

As we didn't block your account & inform you about your activity behavior timely & allow you to freshly start your betting again, which you agreed and played your last bet on 24th July 2023, where you lost your bet.

Firstly I did not agree with your wrong allegation any how . I requested in your live chat to refund my winning balance again and again.

Again I request you, please refund my winning money to my khelraja account and then I will play game by this money .

Dear pranoykoley182, as the statement above about your involvement in opposite betting is from the game provider, we believe that it is a valid concern from the casino. I think it was more than generous from the casino to refund your deposits and I was informed that you already played through your funds as well. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.