The player from India had their account blocked after attempting a withdrawal and completing the KYC verification. All attempts to communicate with customer service have been unsuccessful.
Hello! I withdraw my amount yesterday and today morning my account is blocked it is showing. I have send every possible document for KYC verification and when I am calling the customer care they are disconnecting my call and not unblocking me neither returning my amount.
please help!
Dear sharmavaibhav312,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Hello!
I registered for the account 2-3 days ago and then deposited around ₹45000 from which I played some amount and then withdraw ₹45000 from it.
I played Aviator mainly.
They have blocked my account and stopped any communication from their side.
Hi sharmavaibhav312,
If you deposited ₹45,000 and subsequently attempted to withdraw the same amount, could you please confirm whether you fulfilled the mandatory 1x wagering requirement of your real money deposit?
Please review the following terms for clarification:
5.6. As a prevention of money laundering, a deposit must be wagered at least once before a withdrawal can be made. Please note that if wagering requirements are in place, the wagering requirement needs to be respected before a withdrawal is requested.
Thank you.