Dear otnmi1754,
I have made several attempts to reach out to the casino, but unfortunately, I have not received any useful or helpful information from them, and my most recent emails have gone unanswered. I’m afraid there is not much that can be achieved without the casino team's cooperation. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the AnjouanGaming Authority (File a complaint - Anjouan Gaming) and submit a complaint to them. The Gaming Authority might have more options and tools to help players. Please let me know how they responded at miroslava.d@casino.guru. I am sorry I could not be of more help on this occasion.
Best regards,
Mirka
Casino.Guru
Dear otnmi1754,
I have made several attempts to reach out to the casino, but unfortunately, I have not received any useful or helpful information from them, and my most recent emails have gone unanswered. I’m afraid there is not much that can be achieved without the casino team's cooperation. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the AnjouanGaming Authority (File a complaint - Anjouan Gaming) and submit a complaint to them. The Gaming Authority might have more options and tools to help players. Please let me know how they responded at miroslava.d@casino.guru. I am sorry I could not be of more help on this occasion.
Best regards,
Mirka
Casino.Guru
Edited by a Casino Guru admin