The player from Japan had requested a withdrawal on July 30th but had not received the funds yet and had not received any updates or apologies from the casino despite multiple inquiries. The Complaints Team had attempted to engage the casino for clarification but received no useful information or responses. As a result, the complaint was marked as 'unresolved' due to the casino's lack of cooperation. The player was advised to contact the Anjouan Gaming Authority for further assistance.