Kassu Casino - Player deposited money in the casino but forgot he self-excluded himself.

For some odd reason, I was able to deposit money at the casino, but I no longer remembered that I had excluded myself from the casino. Of course I want my money back, but there is nothing out there. Customer service is available during number (0800919862) does not really work because I've tried many days strum it. Full joke about the whole cast and recommend staying away from this !!

Dear Pera,

Thank you for contacting Casino Guru and bringing this issue to our attention. I’m sorry to hear about your negative experience. Let me ask you a question. If I understand you correctly, you managed to open your old (self-excluded) account, deposit money and now you can’t withdraw it, is that correct? Or have you opened a new account? 

Best regards,

Peter

I have self excluded myself and I didn't remember this, but despite this I managed to do deposit but can not log in and play or get my money back. I made my deposit via Trustly and this is the way to proof your identity and that you are over 18. In other casinos where they have similar deposit system or login system, it is impossible to make deposit or login if you have self-excluded yourself. This Kassu doesn't give a s*it about this. Oh yes and you dont't need to register or make an account in Kassu. Just login with your bank account register system which is a strong identification system here in Finland.

Hi Pera, 

Thank you for the reply. I will contact the Kassu Casino and we'll see what its standpoint is. You will be notified as soon as the casino replies. 

Hi Peter!

Good news...I get an answer from Kassu and they asked me to be patient...this is the slowest customer service i have ever dealed with. Because of this slow service I send email to the payment provider Trustly, because I know that this is a very trustful company and they care about their reputation. So, what happened was that I get my money back today! Thanks for the Trustly! And still I have to wait answer from the Kassu customer service... I'm sorry for the trouble Peter! Anyway I do not recommend this casino to anyone!

Hi Pera, 

Thank you for the reply. I will make a note about the customer support for the next update. On the other hand, I'm glad to hear that you received your money. We will now mark the complaint as 'resolved' in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter