Kartáč Casino - Player experiencing recurrent website issues and delayed responses.

Several times already, whenever something in the Casino is supposed to occur, it purposely lags, crashes, etc. This is both recorded and documented. The fact that they could mess around with the software for such an insignificant amount as CZK 30 leaves one to wonder - how can they guarantee that they won't cheat and steal from people? Even the biggest hacker would tell you that, compared to the analog cheating methods used in the old lottery games with balls, it is 1000 times easier to do it on a PC with SF. Most of the time, the issues are bugs, losses, latency, ping, etc. You deposit CZK 200, play for 20 minutes, you've got CZK 60 left, and within 1 minute spinning 1 CZK 18 times, during a freeze at their casino, it takes roughly 100 seconds and they have an excuse ready. After 20 days everything is fine, it's "your problem". They suggest that my CZK 50,000 mobile is rubbish...then they say, oh it's your internet that's rubbish. So my satellite, optic, and ADSL, vdsl are trash too? Nonsense, you cheaters from, Russia, UK. Websites to avoid include [mostbet.com,mostbet.cz,betano.cz ,chance and especially casino kartáč ,mostbet.cz,mostbet.com,betano and kartáček], they don't care about anything at all, they offer false information and poor maths... OTHERWISE. So far no issues with Apollo, 69game, 'grandpa' etc.. that's fine. But your lies and making me wait three weeks for responses, you can take the high road with that. All of you casinos. Almost every casino is the same. Maybe state malfunctions could happen, but not this often. I won't wait 3 weeks for your respond before you make up something new. I'll take my business elsewhere. No matter which casino, after 1 day, I'm escalating it and then going further and further. And the remaining CZK 6... well...

Dear kawaer650f,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

• Do you experience this issue with any other game?
• Was the bet recorded in your game history?
• Could you please clarify the dispute value (Kč2,000)?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear kawaer650f,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.