The player won €1,600. Then he was logged out of his account and his winnings disappeared. He claims it happened before. We rejected the complaint because the player didn't respond to our messages and questions.
I recorded 1600 euros, in which I went to the main menu, that I will pay, but it checked out and the amount was deleted, it happened to me twice
Dear Milan,
Thank you very much for submitting your complaint. I’m sorry to hear about what happened, especially if this wasn’t for the first time. I would like to know if there is some evidence of you winning this amount. For example, a screenshot of your game history could be helpful.
Thank you in advance for your reply.
Best regards,
Kristina