HomeComplaintsKajot Casino - Player’s winnings were forfeited.

Kajot Casino - Player’s winnings were forfeited.

Amount: €1,600

Kajot Casino
Safety Index:High
Submitted: 10 Dec 2019 | Case closed : 07 Jan 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player won €1,600. Then he was logged out of his account and his winnings disappeared. He claims it happened before. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

I recorded 1600 euros, in which I went to the main menu, that I will pay, but it checked out and the amount was deleted, it happened to me twice

Automatic translation:
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4 years ago

Dear Milan,

Thank you very much for submitting your complaint. I’m sorry to hear about what happened, especially if this wasn’t for the first time. I would like to know if there is some evidence of you winning this amount. For example, a screenshot of your game history could be helpful.

Thank you in advance for your reply.

Best regards,

Kristina

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4 years ago

Dear Milan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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