K9Win Casino - Player faces account suspension.

Dear sir,

I am from Pakistan . Pakistan k9win link is k9pkr.com. My username is crazytime33, when I am submitting a withdrawal request on 12/10/23 then my withdrawal is cancelled next when I contact on live the told me call the whatsapp number. Then a k9win Pakistan staff telling me show your identity documents. I am providing all documents then he realesd my account. Next day when I placed a withdrawal then my account is suspended and live chat told me your account need 14 days for veryfication processing. Now a days running but when I contact in live chat thay told me your reports is not coming please wait. When I contact k9win Pakistan manager they ignore my sms and what's app call also same as affiliate agent. If the k9win is a trusted company plz check my problems and solve it.

Dear Zeeshan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? When was your account closed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Zeeshan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.