The player from Pakistan had encountered issues with withdrawal cancellation from K9win, which had led to requests for documents and identity verification. After he had provided the necessary documentation, his account was suspended and a 14-day verification period was introduced. Despite having reached out through live chat and direct contact, the issue had remained unresolved. We had attempted to assist and extended the timer for response by 7 days. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.
K9Win Casino - Player faces account suspension.
Amount: 944,000 PKR
K9Win Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
K9Win Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Dear sir,
I am from Pakistan . Pakistan k9win link is k9pkr.com. My username is crazytime33, when I am submitting a withdrawal request on 12/10/23 then my withdrawal is cancelled next when I contact on live the told me call the whatsapp number. Then a k9win Pakistan staff telling me show your identity documents. I am providing all documents then he realesd my account. Next day when I placed a withdrawal then my account is suspended and live chat told me your account need 14 days for veryfication processing. Now a days running but when I contact in live chat thay told me your reports is not coming please wait. When I contact k9win Pakistan manager they ignore my sms and what's app call also same as affiliate agent. If the k9win is a trusted company plz check my problems and solve it.
Public
Public
1 year ago
Dear Zeeshan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly you sent the last one? When was your account closed?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
