The player from Japan has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.
K8 Casino - Player’s winnings haven’t been received yet.
Amount: ¥195,000
K8 Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.3
K8 Casino has a Safety Index of 8.3, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Withdrawal Delay
I was told to wait until a specified time but was asked to inquire again. Stop messing around.
You're the ones who told me to wait until this time, right??
Automatic translation:
Public
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1 year ago
Dear pepe03231104,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
I was given a designated time and waited, but they didn't say anything and all of a sudden I couldn't do this.
I just sent you the transfer details, but I haven't received them yet. If so, please withdraw your money in virtual currency now.
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1 year ago
Translation
Those who applied for withdrawal today have already been reflected. The order is wrong. I withdrew the money 2 days ago.
This problem is a joke
Automatic translation:
Public
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1 year ago
Dear pepe03231104,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
