HomeComplaintsJVSPINBET Casino - Player's withdrawal has been denied.

JVSPINBET Casino - Player's withdrawal has been denied.

Amount: €80

JVSPINBET Casino
Safety Index:High
Submitted: 25 Aug 2020 | Case closed : 30 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's withdrawal requests have been denied without any explanation. We rejected the complaint because the player did not respond to us.

Private
Private
4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
4 years ago

Dear vas19b54,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few more question so I can fully understand your case. Is your account verified? Can you please confirm that you have followed all the terms of the free spin bonus mentioned on our site? Can you still access your casino account? If yes, please forward your gaming history from the wagering of the bonus to my e-mail address - nikolas.b@casino.guru. Also, if you have any conversation with the casino regarding the case send it to the same address please. Thank you in advace.

Best regards,

Nick

Public
Public
4 years ago

Dear vas19b54,

we haven't receive any answer from you. Please note that if you will fail to answer us in the next 7 days, your complaint will be rejected.

Best regards,

Nick

Public
Public
4 years ago

We are now rejecting the complaint as the player is non-responsive.

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