The player from Brazil is not able to confirm his withdrawal request because he didn't receive a text message with the code. The complaint was rejected because the player didn't respond to our messages and questions.
JVSPINBET Casino - Player's struggling to withdraw his winnings.
Amount: 130 R$
JVSPINBET Casino
Safety Index:HighSafety Index
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8.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
The site asks for an SMS to confirm the withdrawal but it never arrives. Horrible support! According to the chat we have to wait for a call to send the code. The call never arrives. Scam of the good, prefer bookmaker of name and serious.
Automatic translation:
Public
Public
1 year ago
Dear vitinho29kpela,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are not able to proceed with the withdrawal without this code? Have you made any successful withdrawals before?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
