Justbit Casino - The player's withdrawal is delayed.

Goodmorning, I am waiting for a withdrawal. I made my deposits with Volt and made a Jeton wallet for the transaction. (after depositing from here as well).

now they tell me that they are waiting for the deposit to actually arrive at there account before withdrawal.

anyone familiar with this reason? Because hearing this reason for the withdrawal delay is the first time for me.

Hello Soof,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JustBit Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did you ever deposit from the payment provider which you want to use a withdrawal method? Sometimes the withdrawal requires a deposit to verify the payment method.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

KYC is done with the Jeton wallet as they ( Jusbit) advice me to open. I made a deposit from here as well!

I am chatting with them every day. I am a member since 6th of august.

Money is not won with bonus money.

time frame for VOLT to have the deposit at the casino bank account is 1-70 hr the claim. Ofcourse this is okay, except the time frame passed already.

just now , I had a Chat and have send my transaction list to speed up the withdraw. Custom service had contact with the finance department. So now I wil wait for their reaction. If all goes well they will withdraw my winnings.

So, here an update on my withdrawal. Haven’t been approved yet.

I had contact with the live chat , everyday. Same answer, they are waiting for the finance dept. to approve my withdraw!

Last Friday they asked for a transaction file with all the deposits, which I’ve send them.

Today, same text , waiting for the deposits from the bank … while earlier they said this will take 1-70 hrs. That has been long overdue.

Will send them a chat again tomorrow.

this is really crazy.

1 ) not informing people that playing with VOLT is not a withdrawal methode!

2) making an extra wallet ( Jeton) and deposit again for using it

3) telling the same lines "we have to wait for the bank to deposit" after 6 days of waiting. While the live chat lady told me it takes up 1-70hrs for the bank.

I do want to mention , that the staff of the live chat is very friendly and helpful except it looks like they haven’t got any influence on their financial dept. They claim my case ( it is a case now) is look at , at that dept.

day 6 no changes at all!

Hello Soof,

Unfortunately this is a standard procedure - requesting new documents to verify yourself - and usually takes up to 14 days so you are still within a very good time frame.

Please let us know in case the payment wouldn't be approved until the end of this week.

Hi Nick,

It is all okay and the withdrawal was made. Customer Service gave good updates on the Status. As you mentioned it takes longer but works good.

thanks for your reply.

so far I have a good experience with justbit!

Thank you Soof for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick