The player's balance disappeared and a winning spin was not credited. The complaint was resolved as the missing balance was credited to the player by the casino.
Justbit Casino - The player's balance disappeared.
Amount: €476
Justbit Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I made a bonus buy at Sweet Bonanza on Sunday. 360€ money was deducted from me, then the message came up that I should deposit money, credit is too low, so 360 gone and no bonus either. Then at Starlight got prinzess on 0.20 cents 500x, profit was not credited, same game at Dog House €15 profit was not credited. Nothing has happened from the casino side since Sunday!!
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1 year ago
Hello DanielP,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JustBit Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise what bonus did you use? Did you ever deposit into the casino? Did you create any screenshot or evidence of the uncredited winning spin? Please forward any evidence you have to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Casino now claims winnings have been credited which is not true!
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1 year ago
Translation
Hello what do you mean by payment confirmation??
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1 year ago
A screenshot or any kind of way showing that the money has been added by them.
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1 year ago
Hello DanielP,
No, I meant a confirmation from the casino that the balance has been added to your account.
However, it will be faster to try to get in touch with the casino.
I would like to ask JustBit Casino to join us and help us resolve the player's issue.
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1 year ago
Translation
Hi. Yes, in the meantime I have already received a refund, but there are still 460€ missing, which have not been refunded to this day, on Sunday it will be 4 weeks since I will be chasing the money. And slowly enough.
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1 year ago
Hello DanielP and Nick,
Unfortunately, there was trouble with the broken connection with Pragmatic Play. Thus, we were working on charging your wins manually, and here are the results:
- Sweet Bonanza - €360.00 on 12.09.22 at 17:14 UTC
- Starlight Princess - €101.57 on 11.09.22 at 11:17 UTC
- Xmas Bonanza - €208.10 on 01.09.22 at 13:20 UTC
- The Dog House Megaways - €15.76 on 22.08.22 at 15:34 UTC
Also, we are going to credit a bonus to the player for your waiting and caused inconvenience.
Thanks and regards,
Just Bit Casino
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