Justbit Casino - The player's account got closed.

I closed my justbit account like 2 weeks ago. After that I recreated account and started playing after. Adter that I lost sometimes I win sometimes I withdrawaled 280 euro. Lastly I deposited 700 euro and I made it 1400 euro and I requested withdrawal. After that they closed my account after this request because they say tou opened 2 accounts and we took all your money they said and they ignoring me right now. I don’t know what do. I dont want my winnings I just want my deposit back and they don’t answer anyrhing please solve this situation I can provide any verification document if they want they ignore me. They don’t gice my money just because I closed my first account and then opened new account with my name also I dis not get when I withdrawal 280 euro there disnt have any problem. However in 1400 euro they took all the money and banned me please solve this case thank you

Hello berkevural,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Justbit Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your first account got ever verified? Did you ever withdraw or used any bonus on your first account? When was the last time you spoke to the casino and what was it about?

Please note that creating multiple account is against the terms and conditions in almost every single online casino and the casino had the right to void any balance if you did so.

Looking forward to your answer.

Regards,

Nick

I never used bonus with first account then I withdrawal money with that account and it was verified. Then I closed that account and never used that account. After that I opened new account I deposited many times with my new account also withdrawal mlney with that however when I try withdrawal 1400 euro they took my money I didn’t use any bonus. I don’t want my winnings I just want what I deposited. ı deposited 700 euro I just want that money. I spoke them yesterday and no one answers right now. By the way I deposited many times there was no problem when I tried to withdrawal 1400 euro they closed my acccount immediately. Thats a ahame. I don’t care winnings. If I violated their terms and conditions they have to give my what I deposited. Thank you

I never used both accounts at the same time and I never made money with bonus and also they give my monry when I withdrawaled 280 euro. That’s so suspicious. Ehen I try to withdrawal 1400 euro they don’t allow. That means don’t win big at that casino.

Hello berkevural,

Can you please advise how much was your balance on your second account when it got closed?

Please also note that creating multiple accounts is strictly against the casino terms and it doesn't matter if you did use them both at the same time or not. In such cases the casino has right to close your account and void any winnings generated.

yes I now but I fon’t want my winnings I only want my deposit amount when they close the balance was 1400 euro and I deposited 700 euro I just only want what I deposited because I disn’t lose that money. They closed my account and so they took my deposit too. This is not right. No other casino behave like that

Hello berkevural,

Unfortunately as you have breached the casino terms, they had right to confiscate your money. Please be sure to never create more than 1 account in any online casino as it will lead to such situations.

Is there anything else we could assist you with? If not, the complaint will be closed.

Yes I got it but the problem is why they are giving permission to me to open a account or deposit money I didn’t know that I don’t my winnings I just want my deposit which is 700 euro

Hello berkevural,

The casino has no idea about you creating a second account. Player's data are checked during the verification process and that is when the casino find out if there are multiple accounts or not.

They don’t have verifscrion process when you lose there is no problem but when you win you took your money and I closeed that account. So I don’t have 2 account when I was playing thats the situation I already closed that account after that I oğened the second account I don’t have access the first account I just want my deposit if I violated their terms they can took my winnings I just want my deposits they don’t have right to take my deposit

Ask the justbit.io yes I have two accounts but I closed one of them like 3weeks ago they can provide this info and so I don’t have any access to that account. So I have one account at that time and I fairly won my money. ı want my money back. This is very bad reputation for them. Aldo eith that I did not breached casino terms and conditions because I closed that account 3 weeks ago then I opened new account. I dont have access to first account. It’s so shameless I withdrawaled many times with my second acocunt but when I try to win big they don’t let your monry get. Ok but how can you take my deposit it’s my monry you should give my deposit I want what I deposited.

Hello berkevural,

Did you claim any bonuses on your first or on your second account?

Please also note that you may never created a second account even if you closed the old one. If you ever wish to play in the casino again, you have to request to reopen your old account.

I don’t remember but mostly I don’t use bonuses I just take cashback when I lost to much but never win eith these type of cashbacks also before they close my account I lost 700 euro after that I deposited 700 euro and made it 1400 euro but they took all the money I just want what I deposited I disn’t use any bonus I didn’t open any new account for bonus I don’t know that but they took what I dpeosited it just not fair please help

So opening second account doesn’t give any advantage for me in this situation I just want what I deposited I don’t care my winnings at the moment thank you

And in other caisnos if you close your account you can’t open new account and this casino you can and I don’t think it is forbidden at that time because of that I opened new account I deposited so much money sometimes I win and I withdrawaled but when the amount is big they banned me instantly it’s so shameful for this casino it shows that when you win big at this casino they don’t oay your money it’s unacceptable please solve this thnak you

I didn’t take any advantage of opening new account they can check I want what I deposited it’s real fraud

Hello berkevural,

Unfortunately it does not matter what advantage did you get by opening a new account if it was both registered under your details - it is simply against the casino terms and as you did breach the terms, they had the right to void any winnings generated and as they've refunded your deposit, there is nothing more the casino can do for you.

Is there anything else we could assist you with? If not, the complaint will be closed.

They did not give my deposit that’s the problem I want my deposit back the problem is it please I want my depsoit back

I don’t want or claim any winning at the moment I just want what I deposited

I disn’t get my deposit back I want my deposit

Hello berkevural,

Can you please advise why did you close your first account? Did you even try to contact them to reopen the old one before creating the new one?

I closed my first account because I win big and I want to stop at that time. One month later I opened new account that’s why I don’t get it they closed my account ok but why I can’t get my deposit back it’s a international fraud casino

I didn’t contact them I don’t know it’s işlegaş to reopen second account. At that time I think I opened my second account and play a while also withdrawal some money there is no problem since I win big they close it immediately. They allow you to reopen second account they allow to deposit money to play they allow withdrawal small ampunts however when you win big they try to find a way to don’t pay your winnings. I don’t care winnings give my deposit back. I never used bonus. Also they stole my winnings this is international scam scheme

Hello berkevural,

Unfortunately, as you breached the casino terms, they did nothing wrong and they had right to close your new account and void any winnings. Please understand that not knowing something is not an excuse and as you registered in the casino - you also agreed to their terms and conditions.

I'm sorry that we can not help you with this specific case but as you breached their terms, there is nothing we can do.

Is there anything else we can assist you with?

Why I cant get my depsıit in their terms they don’t have right to take my deposits

Hello berkevural,

As explained above, you've breached the casino terms and they had right to void any balance on your account.

Please be sure read the terms before you register in any online casino as I can assure you that creating multiple accounts is forbidden in almost every single on of them

As there is nothing else we could assist you with, the complaint will be now closed.

Best regards,

Nick