The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Justbit Casino - Player’s winnings haven’t been received yet.
Amount: €3,580
Justbit Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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11 months ago
Translation
I opened another account after I had asked to cancel the first one. when I created the new account they didn't notify me that I have items one with the same details another different email and I started playing normally. all deposits were received without a problem. but I just won and wanted to withdraw then I was informed that I have two accounts. I immediately looked at the old account and saw that it is still active and that I can still play on it. I thought that this casino does not have a problem with double accounts so I continued to play and with both of them. after a week I made deposits in both accounts and while I was losing money there was no problem. but with a lot of luck I managed to win a total of €4440 in both accounts then they informed me that I have two accounts.
Automatic translation:
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11 months ago
Dear savvasbodo,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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11 months ago
Translation
The problem is that my account shows no verification.how come without account verification they let me make deposits????
Automatic translation:
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11 months ago
Thank you for your reply, savvasbodo. Please understand that creating more than one account per person is strictly prohibited by the vast majority of online casinos. Not to mention that in your case it is even worse because both of them were active at the same time and you were well aware of it while taking full advantage of the situation.
I am afraid that in this case there is nothing we can do for you. I can only recommend that you never create more than one account in each casino. Please, let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for your understanding.
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