The player from Switzerland claims his winnings have not been credited after experiencing a technical glitch. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Justbit Casino - Player's experiencing technical difficulties.
Amount: €1,008
Justbit Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Justbit Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello dear gamblers
I never thought that I would have to write a casino review...
Unfortunately, I think I fell for Justbit.
At first I was convinced that I had landed at a reputable and good Crypto Casino.
This was also confirmed, since everything went smoothly, I won, I lost, I paid in and also out again without any problems. I was also amazed at the speed of withdrawals.
Then it happened, I was going towards zero with my money and I was left with €6.12... won free spins with 50 cents and got some rollovers. Overall, I won around 193 euros in the first case!
Then, when the displayed profit should have been credited to my account, an error message came up:
"204 Unfortunately, there was an error communicating with the casino server. Please try reloading the page. If the error persists, contact casino support"
My profit of approx. 193 euros was not credited to the account. Restarting the slot didn't help either. I started the chat and described the problem and sent all the requested game histories. I was assured that it would be resolved soon and not to worry. Okay, I was sort of mollified. I continued playing with newly deposited money.
I started the same slot this time as a Megaways variant and this time played with 1.05 euros.
This time I even won 866.60 euros, I thought yup...
then the same error message: This time I even took a screenshot of the win, where you can also see this error message, the stake and the win amount.
I had sent all the desired histories, including additional screenshots, to support again.
For over a month now, I've been put off and told that it's the department's turn to fix my problem as quickly as possible.
The answers then look something like this:
I want your issue to be processed faster, our guys doing their better to solve it as soon as possible. Your patience is highly appreciated.
Kind regards,
VIP Department JustBit Casino
After 3 weeks of chatting, I was referred to an email address by the Vip Manager.
The email address you entered was wrong. Asked for the correction again in the chat and received it. But I've been put off there for over a week now and I shouldn't worry... all the ramblings and blah blah... 😡
Then something like this happens:
I fully understand your feelings, as I am a person too, and I would also be frustrated if I did not get a reply on my case for a long time. However, you can count on me, I would be really trying to get the updates and inform you about them ASAP!
Kind regards,
VIP Department JustBit Casino
Now I have no hope of ever seeing those wins. Maybe they really do have some problem, but it never takes more than a month to find the solution.
I hereby warn everyone to deposit money here as long as they are constantly kidding me….
I will keep digging and persevering and will keep you posted.
A total profit of around 1008 euros is therefore missing.
As long as I don't have this won money in my account and it can also be paid out, I see this company as a criminal organization!
Take it as a warning about Justbit!
Automatic translation:
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2 years ago
Dear Medlofski,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please advise how much funds you currently have in your account?
Would you be so kind as to send me all the relevant communication between you and the casino together with your game history, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina
I sent you everything relevant by email, if more is needed just let me know.
Greetings Martin
Automatic translation:
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2 years ago
Thank you for your reply and emails, Medlofski. Unfortunately, I have not found the game history I requested, I only see a screenshot with 2 bets. Could you please provide the game history from the day this issue occurred? Please mark the bets that have not been credited correctly. Thank you in advance.
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2 years ago
Translation
Hello Kristina
I just logged back into Justbit and tried to filter this date. The data has been deleted! 😡 A cheek! So I only have what I sent from history. It didn't log me this win because BGaming's game crashed and the win wasn't credited either! It just showed me a dash in the log instead of a win amount!
A very bad criminal casino.
Could it be that a system recognizes and cashes in bigger wins instead of crediting them?
Meanwhile, Justbit says it's your turn with the game provider and I'll have to wait a little longer.
After about. over 5 weeks 🙁
I'll send you a screenshot from the Watsapp 
Communication with Justbit and the area where a profit should be! 
In the meantime, I have no hope of ever seeing my winnings back because you, too, are asking things from Casino Guru that don't exist!
For me it means from now on that I will not play in a single online casino without having a screen recorder running!
Greetings Martin
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2 years ago
Dear Medlofski,
First of all, thanks for your request. We have examined your case in detail and found the solution.
You had a bonus win of €264.95 playing Lucky Lady Moon. Also, you have won €866.60 playing Lucky Lady Moon Megaways.
There were technical errors, and now we have credited this amount of money to your account. Please, let us know if you have received your wins.
Best regards,
JustBit Casino
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2 years ago
Translation
Dear Justbit team
After almost 1.5 months 🥂 the amounts were finally credited. Thank you for your effort.💫
Hope it doesn't crash anymore and your casino has been bugfixed?🎰
Thank you to everyone who has helped me.
With kind regards
Medlofski
Edited
Automatic translation:
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2 years ago
Awesome news, Medlofski. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
