Jungle Raja Casino - Player's complaints are ignored by the casino.

It has been observed that the Jungle Raja Casino is not responding on my grievances. Furthermore, it has been noticed that the website is persistently showing 'Technical work is underway on the website' since September 2024.

Dear kshitizkanwat84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify the dispute value (INR30000)? Is this the amount withheld in your casino account?
• Did you accumulate your winnings with or without an active bonus?
• When was the last time you accessed your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Casino Guru,

Having regards to your ibid valuable response on my grievance dated 12th October 2024, I am entrusting my reply in phase manner as per your aforesaid three questions:

1. No, when I am playing/using the casino games my balance was showing over the 39000 INR in Jungle Raja Casino account.
2. I accumulated my winning amount without bonus, but during the active promotion.
3. As far as, I remember about the last access on website, that was 01 October 2024. And same day I initiated withdrawal money request for 30,000 INR out of 39000 INR in JR a/c. which has neither deposited in my registered bank account until now nor informed me the reason to me.

Please take stringent and stark action on this irregularities from the side of Jungle Raja Casino Management.

KSHITIJ K***

Thank you for your reply, kshitizkanwat84. Do I understand correctly that you have tried to contact the casino regarding this issue but haven't received a reply? If there is any communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Kind attn: Ms Kristina

With reference to your response I am attaching the files

Please check ít intently and take corrective measures.

Thank you very much, kshitizkanwat84, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you kshitizkanwat84 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Jungle Raja Casino for their help in resolving this complaint. We would like to know how we can help resolve this issue.

Thank you!

Dear Peter,

First of all it seems that you i.e. Guru Casino are incompetent to resolve my complaint as I have already furnished all that to you even then, you know very well I am requesting again and again excessively the same. As well as I am feeling destrungle with your dilatory tactics in resolving my problem till date.

Thankyou your

Dear kshitizkanwat84, there must be a misunderstanding as I invited the casino representative to help us resolve this issue as you may have noticed in the previous message:

I would now like to ask Jungle Raja Casino for their help in resolving this complaint. 

But if you want to call us incompetent or liars I might as well reject your complaint. Let me know as it can be closed at any time!

Dear Peter,

It is regrettable to understand you couldn't resolve my complaints while I am persistently trying to log in jungle Raja Casino, contrarily neither are responding/showing customer service of the Jungle Raja Casino nor supporting staff replying my email. as well as jungle Raja Casino has not deposited/completed withdrawal money in my bank account till now. The website is still not working and jungle Raja management has stopped services as well as sign in process.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. The casino currently doesn't operate under a license due to changes in legislation in Curacao, therefore, there's no ADR or regulator to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter