Jumbo Casino - The player's withdrawal is delayed.

I have won $9,016 and have several emails from this company with different reasons why they haven't paid out the money yet.

Hello Algadwaw,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Can you please clarify if it was Jumbo Casino or Jumba Bet Casino as you submitted the same complaint with the same amount on both casinos? Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Algadwaw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.