Juicy Stakes Casino - The player's account got closed.

This casino allowed me to sign up, make multiple deposits (around 300 pounds) and after some time (about 2 weeks) they've just emailed me stating I've failed security checks and have now closed down My account. Feels totally unfair how they've allowed me to deposit multiple times and then close down My account. I believe you can choose uk as the country of where you live when you sign up. Feels fradaulent.

Hello Baggy27uk,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Juicy Stakes Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How much was your balance when your account got closed? Did the casino specify the exact reason of the block? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi there, I believe so they didn't ask for verification documents. I had 0 balance when it was closed but feels like they shouldn't of accepted my account or any deposits if I was from a restricted country... multiple times I contacted their customer support team and they only decided to close my account after the 5th time I contacted them. They said its in their terms and conditions to not allow uk players, if that's the case how did they let me sign up and deposit.. I spoke with them on the day I reported this to you it was about me redeeming free spins from a deposit.

Hello Baggy27uk,

As your balance was 0, there is hardly anything we are able to do. It would be a much different case if the casino would refuse to pay out money to you due the country restriction but as you had no balance there, your account will simply remain closed.

Is there anything else we can assist you? If not, we will be closing the complaint.

Dear Baggy27uk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.