Juicy Stakes Casino - The player's account got blocked.

They let me create an account even though they dont accept UK players. UK was there as an option in the drop down list!

The account was created and there was no notification that UK players are not allowed.

This is decietful!!

Should have blocked me at signup!

They let me deposit, let me play, i won a small amount, tried to withdraw.

After this they say UK players not allowed!!

I have been decieved and they wont give me my deposit back!!

Hello wrongerstun,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Juicy Stakes Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? Did you deposit there? How long have you been playing there? Did you claim any bonuses? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello there,

I created the account just over a week ago, did not claim any bonuses.

They have tricked me into thinking i was ok to play as a UK player. United kingdom was available on the drop down list as an available country.

I made the deposit, 115 dollars via bitcoin. It took a while to go through. At this point i logged in and enquired in the chat about the missing deposit. At no point here was i told that i am not allowed to play. They have waited for me to start playing, get a small win, then they have blocked my account and removed all the credit.

They then said if i provide ID, I can have my initial deposit back. I also provided my bitcoin address for the refund.

I then get a message saying I cant have a refund and the account is closed for good.

This is total fraud! they should have blocked the account before i started playing, they must have known what country i was in.

They promised me a refund if i provided ID and my bitcoin address. I asked for this in writing via email and they said the email is broken at this time.

Funny how as soon as i provide my id and bitcoin, I get an email almost instantly stating that i have had my funds confiscated.

If i am not allowed to play then this should be recognised at sign up. I even signed up because it was brought to my attention by a website that has a list of casinos for UK players.

They promised me a refund! i asked for this in writing and was told the emails are not working at present. I have been conned and decieved.

This is well out of order!

We exchanged messages before i started playing with any of the credit, therefore they must have known i was from a non permitted country.

Totally unfair.

Can you please advise how much was your casino balance when your account got closed? Was your deposit still there or you played it away?

Dear wrongerstun,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am not sure what else I can say or provide.

I have been conned. They had many opportunities to tell me I'm from a non permitted country. They waited for me to play, then tell me. Out of order.

Dear wrongerstun,

Please just answer my last requested question whether you had any remaining balance on your account or any pending withdrawal.

yes there was remaining balance, approx 130 dollars

Dear Jamie,

We are sorry to hear about the issues you have encountered. According to our Terms and Conditions, players from the UK are not permitted to play and therefore your account should be closed. The country will be removed from the sign up page ASAP. Kindly confirm your wallet crypto address here and I will personally get your initial deposit of $115 USD refunded.

Kind regards,

Wes

Dear wrongerstun,

Please do as the casino advises in order to receive a refund as soon as possible.

Here is my bitcoin address:

3McCdBcTKpo8KxboTgndyVExgSN23W19Na

Much appreciated, thank you.

Dear Juicy Stakes,

Please let us know once the transaction is complete.

Dear wrongerstun, Nick,

Thank you so much for your patience while getting this sorted! 🙂

The refund request has been submitted and will be sent to the crypto address provided by wrongerstun above. The funds ($115) should be available in the wallet in the in the next day or two.

The glitch has been fixed and the UK has been removed from the sign up page and no one should be able to sign up from the UK.

Thank you for understanding and apologies again for the inconvenience. I hope that solution satisfies you and if you have any other question, please don't hesitate to ask or contact our Live Chat and ask for Wes.

Kind regards,

Wes

Juicy Stakes Affiliate Manager.

All done, thank you so much. Highly recommended!!

Thank you wrongerstun for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick