The player from Venezuela is dissatisfied that the casino no longer offers a certain game. Since casinos are allowed to change, start or discontinue any games whenever, we were forced to reject this complaint.
Juega En Línea Casino - Player cannot play a game.
Amount: ??
Juega En Línea Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Juega En Línea Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
THE GAME WILD WOLF WAS REMOVED FROM THE GRID IT APPEARS BUT IT SAYS BAD COUNTRY
Automatic translation:
Public
Public
3 years ago
Dear maxim130,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that casinos are not obliged to offer specific games, and they are allowed to remove any game whenever. Casinos and game providers can also decide to discontinue cooperation whenever they want to. I am sorry, but we cannot punish the casino for issues like this. I feel like the best option for you is to play a different game, or try playing in another casino.
Please do not hesitate to contact me if there is anything else, I could do for you, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina
Public
Public
3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
