Joy Casino - Player is complaining about a bonus.

I registered at the Joycasino casino and a no deposit bonus of 1000 rubles was offered for registration, I filled out the profile, I did everything but I still didn’t accrue the bonus, referring that the administration will understand this issue. Although the bonus description was written (Bonus crediting QUICKLY)

Dear Kiril,
Thank you for contacting Casino Guru. I’m really sorry to hear you couldn’t get a bonus. After checking the information from the screenshots, you sent, we realized that the problem lies in verification of your number, because a similar number was already connected to another account. In this case, we would recommend you to wait until the casino administration decides. If the decision isn’t positive, I will try my best to help you. But please note, bonus is basically free money granted to the players from casinos, and the casinos can set their own rules and the players should follow them.  Please let me know the casino's decision, so we can continue resolving this complaint accordingly.
Best regards,
Yuliia

The complaint is not 20 rubles, but 1001 rubles.

I bought another number and confirmed it

They already say that they registered under the wrong link.

We will contact Joy Casino now. 

Please, could you tell us what exactly was wrong with the link used by player to register. Did he register in the past through a different affiliate? Thank you very much in advance for your reply.

We would like to ask the Joy Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hi Kiril,

I'm sorry but there has been no reply from the Joy Casino. There is not much I can do without help from the casino. The only thing I can do is to close the complaint as unresolved. This will affect the overall rating of the casino. I understand, this isn't a satisfactory solution to your issue. However, the decrease of rating caused by unresolved complaints could help to change the casino's approach. I really wish I was of more help.

Best regards,

Peter

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion. We received a message from the casino including evidence that the player used a different link for the bonus and didn't type the code.

Hi Kiril,

Since we haven't heard from you, we will reject the complaint.

Best regards,

Peter