The player from Germany had faced issues with withdrawing his winnings from an online casino in March 2024. Despite multiple attempts and contacting customer service, he had received no response. We had advised the player that withdrawal delays could be typical and suggested waiting at least 14 days post-withdrawal request before lodging a complaint. The player later confirmed that he had received the first part of his winnings. We had kept the complaint open to monitor the situation. Ultimately, the player reported having received all his payments, albeit after a significant delay. Following this resolution, we had marked the complaint as 'resolved'.
Joker8 Casino - Player's withdrawal request is delayed.
Amount: €2,300
Joker8 Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Translation
Hello,
I made a withdrawal on 28.03.2024, 29.03.2024, and 30.03.2024. As of today (after 3 business days), there has still been no response. There is typically no reply to emails. The chat always provides the same copy-paste responses, stating that it is being processed. Is this casino credible? Have others generally received their withdrawals? If I have to wait a bit longer and know that something is coming, that's not a problem. But I read from others that days pass and still nothing comes. Regards,
Automatic translation:
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7 months ago
Dear joker8casino,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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7 months ago
Translation
I have just received the first transfer.
Automatic translation:
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7 months ago
Thank you for your reply, joker8casino. I am happy to hear that you received the first installment. I believe it is only a matter of time before you receive the remaining winnings. I will keep this complaint open and if there’s no development, we will intervene. Thank you in advance for your patience and please, keep me informed about any further developments.
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7 months ago
Dear joker8casino,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
Translation
Hello, I have received the payments. Unfortunately it took a long time. Nevertheless, I received all payments. Thank you
Automatic translation:
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7 months ago
Dear joker8casino,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
