Johnny Kash Casino - The casino website is not working properly.

2 nights ago playing crazy monkeys was on 50 free spins had 4 Left andchad amount of 40 winnings all of sudden it crashes and comes up with error i closed down and started again and same thing other games were working fine this time it said error contact support i then did this someone called xavier told me to clear cookies then termimated the chat witthout resolving problem i had cleared cookies but still didnt work game is comimg up with error there is snother crazy monkey game but this one wont load at all yet all other games work fine its been 2 days now and still nothing is resolved even emailed and no response

Dear Niki,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint 2 days ago, could you please advise if you received any reply from the casino? Do you have any screenshot of the error that you could post here, please?  

Looking forward to hearing from you.

Best regards,

Kristina

Dear Niki,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.