The player from Australia is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Australia is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Australia is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.
Hi,
So i deposited $50 on the johnny kash website won't even load...i either really need the money back or to figure out a way to get the website to load for me! it has loaded for me before in the past (only a handful of times) but since i deposited the money, now nothing at all! its amazing how the site had no problem loading when i was depositing money onto it but after that, all of a sudden its not loading at all?? not happy...
Hi,
So i deposited $50 on the johnny kash website won't even load...i either really need the money back or to figure out a way to get the website to load for me! it has loaded for me before in the past (only a handful of times) but since i deposited the money, now nothing at all! its amazing how the site had no problem loading when i was depositing money onto it but after that, all of a sudden its not loading at all?? not happy...
Dear Renee,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint yesterday, could you please advise if the issue is persisting?
Looking forward to hearing from you.
Best regards,
Kristína
Dear Renee,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint yesterday, could you please advise if the issue is persisting?
Looking forward to hearing from you.
Best regards,
Kristína
Dear ReNayNay,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Dear ReNayNay,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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