HomeComplaintsJohnny Kash Casino - The casino website is not loading properly.

Johnny Kash Casino - The casino website is not loading properly.

Amount: A$50

Johnny Kash Casino
Safety Index:Very low
Submitted: 16 Aug 2020 | Case closed : 05 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Hi,


So i deposited $50 on the johnny kash website won't even load...i either really need the money back or to figure out a way to get the website to load for me! it has loaded for me before in the past (only a handful of times) but since i deposited the money, now nothing at all! its amazing how the site had no problem loading when i was depositing money onto it but after that, all of a sudden its not loading at all?? not happy...

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4 years ago

Dear Renee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint yesterday, could you please advise if the issue is persisting?

Looking forward to hearing from you.

Best regards,

Kristína

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4 years ago

Dear ReNayNay,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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