Johnny Kash Casino - The casino website is not loading properly.

Hello

I am having great trouble logging in to this website. I have tried my laptop and my mobile. I was able to once or twice and then it simply would be " loading' and nothing would happen. I managed to get on once and won some money. I have sent all the documents and now and completed the withdrawal. I asked if I had completed it correctly and they said yes. I managed to log in once more today and I see that my winnings are back in my account. I can't get in to the site again and it is incredibly frustrating.

Dear Kezza16,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint yesterday, could you please advise if the issue is persisting?

Looking forward to hearing from you.

Best regards,

Kristina

Hello

Yes it is still happening . You can manage to log in and then if you move around the site or if you change games, it will go back to " loading" and nothing will happen. Then you simply have to wait for a number of hours before you can get back in to the site. I have cleared cookies and I have installed a vpn and the same thing happens.

Thank you very much Kezza16 for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Kezza16,

I am very sorry to hear about your problem.

I would like to invite Johnny Kash Casino to join this conversation and give us an explanation of why the player is experiencing these difficulties and what might be the reason.

Hi guys,

Clients is unable to log on to the account because client requested us to permanently close the account.

Hello

I asked to have my account permanently closed because it was so very difficult to log in and for the site to stop " loading' and nothing would happen. It was very annoying and that is one of the reasons why I closed the account.

There still seems to be no explanation for the problem.

Hi

We have our team of technicians working on this issue and was advised that there could be a number of reasons its not always from the casinos side. This could be related to your VPN / ISP / and also when moving around. There is also one other common problem and that is when a client has logged on from different devices and not logged out correctly form the other.    

I would like to ask both sides if there was any active balance when the account got closed. Is there any balance the player wishes to withdraw and is struggling? I hope we can move forward with this complaint.

Dear Kezza16,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint. I am afraid, if there was no active balance the casino has right to closed your account.

Hello

I asked to have the account closed, There was no money left in the balance. I was so disappointed and frustrated with the slow loading and the inevitable wait of sometimes hours before you could actually log in , on either device, that I closed the account.

It is not a casino that I fear has a great deal of respect for its customers.

Since there was no active balance and the player asked the casino to close his account we are rejecting this complaint.