HomeComplaintsJohnny Kash Casino - Player’s struggling to log into his account.

Johnny Kash Casino - Player’s struggling to log into his account.

Amount: A$50

Johnny Kash Casino
Safety Index:Very low
Submitted: 01 Jul 2020 | Case closed : 16 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Player from Australia experiencing problems with loading the casino’s website after he made a deposit. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I made a deposit of $50 with Johnny Kash, and nowican not load the site at all

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4 years ago

Dear Neil,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Did you communicate this issue to casino support? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Possibly, you could try to clear cache & cookies. I hope we will be able to help you to resolve this problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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4 years ago

Dear Neil,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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