The player from Australia has been experiencing difficulties with website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.
I log in play a game go out to play another and get locked out for hours cant get back into the casino
Dear Vicky,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint 2 days ago, could you please advise if the issue is persisting? Looking forward to hearing from you.
Best regards,
Petronela
Hi
Yes still happening but only when I log in if my mate does it is fine so why is that
Could you please advise Vicky if your friend is accessing the website from the same IP address or device as yours? Thank you.