HomeComplaintsJohnny Kash Casino - Player is struggling to access casino website.

Johnny Kash Casino - Player is struggling to access casino website.

Amount: ??

Johnny Kash Casino
Safety Index:Very low
Submitted: 12 Jun 2020 | Case closed : 29 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia has been experiencing difficulties with website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I log in play a game go out to play another and get locked out for hours cant get back into the casino

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4 years ago

Dear Vicky,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint 2 days ago, could you please advise if the issue is persisting? Looking forward to hearing from you.

Best regards,

Petronela

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4 years ago

Hi

Yes still happening but only when I log in if my mate does it is fine so why is that

Edited
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4 years ago

Could you please advise Vicky if your friend is accessing the website from the same IP address or device as yours? Thank you.

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4 years ago

Dear Vicky,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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