HomeComplaintsJohnny Kash Casino - Player cannot withdraw his winnings.

Johnny Kash Casino - Player cannot withdraw his winnings.

Amount: A$545

Johnny Kash Casino
Safety Index:Very low
Submitted: 13 Jun 2020 | Case closed : 29 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia is having difficulties withdrawing his winnings due to some technical error. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Signed up and deposited $50 into my account. Upon turning that into $545 the site decided to stop loading anything. I used a vpn then to access the site again and it loaded without the games I won on.


Before signing up I spoke to support crew to which they replied instantly but upon emailing them about this issue I got no response.


This site is suss. Scammers all the way. Avoid it like the plague.

I just hope others haven't made this same mistake.


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4 years ago

Dear Pickle_rick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino? Please, forward any relevant communication to kristina.s@casino.guru, if there is any, or post it here. Also, can you access your account?

Thank you very much in advance for your reply.

Best regards,

Kristina

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4 years ago

Dear Pickle_Rick,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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