HomeComplaintsJohnny Kash Casino - Casino website is not loading properly.

Johnny Kash Casino - Casino website is not loading properly.

Amount: A$50

Johnny Kash Casino
Safety Index:Very low
Submitted: 08 Jul 2020 | Case closed : 23 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I can only log in and log oit after depositing cannot play games or access xhat cleared cache cookies browser tried alternatice devices all result in same issue

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4 years ago

Dear Kristy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties, however I didn’t make any deposit. Since you have filed this complaint almost 24 hours ago, could you please advise if the issue is persisting?

Have you tried contacting the casino regarding this issue? Could you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

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4 years ago

Dear Kristy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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