HomeComplaintsJohnny Kash Casino - Casino website doesn’t load properly.

Johnny Kash Casino - Casino website doesn’t load properly.

Amount: A$80

Johnny Kash Casino
Submitted: 01 Aug 2020 | Closed : 18 Aug 2020
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Australia is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our message.

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Loading problem.

I have just signed up to the casino, played for 5min and now it just says loading ...

I have tried on my phone and PC and no change.


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Dear Bianca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint 2 days ago, could you please advise if the issue is persisting? Have you tried to communicate this issue with the casino?

However, I have to say that we have received more similar complaints over the last few weeks.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Nick

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We haven't received any news from the player. I'm now extending the timer by 7 days. Please note, that if you fail to answer us we will be forced to reject your complaint.

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We rejected the complaint because the player didn't respond to our message.

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