The player from Switzerland had attempted to withdraw 4,000 from the casino, but his request was cancelled due to the unavailability of bank withdrawals. The casino had assured the player that they would address the issue, but it remained unresolved. The player had managed to receive 5,000 through an alternative payout method, but 3,000 was still pending. We had asked the player for further details and correspondence with the casino to investigate the matter but received no response. Therefore, we had to reject the complaint due to lack of information.
John Vegas Casino - Bank withdrawal problem with the Casino.
Amount: 8,000 CHF
John Vegas Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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8 months ago
Translation
A few days ago I requested a withdrawal of 3500, a day later I was confirmed that it has been processed and released on the casino's side!
Then I cancelled the withdrawal and increased it to 8000.- ..
Requested a withdrawal of 4000.- but it was immediately cancelled. When I asked in the chat why this was, I was told that bank withdrawals are not possible, which is very strange as it was no issue for the 3500?
Other payouts are not possible for me..
We agreed that they would give it a try, after a lengthy back and forth we'll see what happens...
I have been playing for over 10 years and have never seen a casino that can't make a bank transfer!!
Automatic translation:
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8 months ago
Dear DaGhost,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with John Vegas Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain in more detail what arrangement have you reached with the casino regarding the withdrawal of your winnings?
- Could you please forward your correspondence with the casino to my email at tomas@casino.guru?
- When exactly have you requested another withdrawal?
- What is the status of the request in your casino account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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8 months ago
Translation
Hello,
Nothing was agreed but because I remained stubborn and said that only bank transfer was an option, they said they would try bank transfer but they didn't believe it would work?
The first payout was on Friday, but I canceled it today and made 8K with the 3500
Today I made the 2nd payout and it was canceled in less than 2 minutes!
What do you mean correspondence? I did not understand the question..
My account is verified and I've already played in several casinos, but I've never heard of anything like that saying that bank withdrawals aren't possible!!
I'm now waiting to see what happens on Monday, whether they cancel it or not, then I would definitely have to rely on you. Kind regards
Automatic translation:
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8 months ago
Translation
5000 were paid out yesterday by mifnity, the 3000 are still outstanding, this casino is unbelievable!!
Come with a payout limit per day even though they know that I've been waiting since Friday afternoon! And it's not my fault that I had to change the payout!!
I advise everyone to invest a cent here! You have to grab your money and the fact that they don't offer a bank transfer is awesome anyway!! Customer support absolutely not helpful as well as the "VIP Manager"
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8 months ago
Thank you for the update.
By correspondence, I mean any relevant emails, or chat transcripts between you and the casino, that would allow us to review the situation in more detail.
Please send the information to my email at tomas@casino.guru
