JinxCasino - Player’s Bitcoin deposit is missing.

I made 2 deposits with the site via bitcoin.The first one deposited okay and I played and lost. I also spoke to the live chat advisor who I told I was from the UK and he allowed me to deposit.

The second deposit got stuck on 'waiting' and I was told to keep waiting and it arrive soon. When I made a complaint about it not showing in the account after 24 hours I said I wanted a refund. Coinbase is the platform I used to deposit bitcoin to their bitcoin address and they have confirmed the funds were sent and received yet the site are saying they haven't received it so can't refund. They also said they would block my account as UK players I banned. So technically I would have lost the first deposit anyway even if I won.

All I'm asking is for a refund of the deposit i never played with!

Dear Elena1233,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JinxCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a transaction confirmation containing the transaction hash?
• Have you checked your wallet for any returned transactions since your deposit was made?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes i have not had an returned as it says confirmed and sent.

Transaction hash attached. 

Thank you very much, Elena1233, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Elena1233,

I am so sorry to hear your deposit got lost. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a JinxCasino representative to join this conversation and participate in resolving this complaint.

Dear JinxCasino,

Could you comment on this?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Comoros Gaming Authority (There is a complaints form directly below the license on the validator page. Example at: https://anjouanoffshorefinanceauthority.org/register/orange-dawn-technology/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru