Jiliko Casino - Withdrawal of player's winnings has been delayed.

I pass my withdrawal from jiliko and they succeed in their apps but the

problem is I don't received the money... they send me a successful transaction receipt and after a long wait for the bank to reply they said

that the transaction was not successful that means that the fund was already return to the sender.. but I do claim it to jiliko customer support they always said that they have not received refund from the bank without showing me the proof they always say every day...but the fact is i called the and the bank said to me that the fund is already adjusted to the account of the sender which is jiliko i have my proof of conversation from the bank and also written email resolution for the transaction....., jiliko never claims that and waiting for returns which is already return accouding to bank...

Dear thonspyder,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear thonspyder,

Have you received your withdrawal from the casino yet?

Dear thonspyder,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.