Jet10 Casino - Player’s winnings haven’t been received yet.

I withdrew money and waited for 2 days, then I got a message saying that my game account needs verification. I sent them an email and also verified my account on their casino. I received a message that my account had been verified. However, I still can't get my money out. When I asked via chat, they said that I still need to receive account verification from them. I've been waiting for 4 days and nothing is happening. They responded to my email saying that they still need my profession. After this, I have not heard anything again.

Dear eedisivac,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My Game Account is fully verified. I got a message about it. I have withdrawn money 3 days ago. And now, of course, they have a technical fault.

I have withdrawn €11,719

more than 3 days passed.

game account confirmed.

Yesterday I received a message from Jet10 that my account has been fully verified. That the money should be in my account in 1-2 business days. Let's see what happens

I was told that I would get it on Monday. My withdrawal was not visible. It was also said that the payment team said by Tuesday my withdrawal has been approved, it still doesn't show up..

there are my withdrawal requests. I tried to edit and couldn't..

I have been waiting for the money for 6 days. My game account is fully confirmed today the money was supposed to come. And of course they have a technical fault

did not surprise

I have been waiting for my withdrawal until Friday. Today should be the last day they should accept my withdrawal. Of course, when I just asked them, they have a technical problem. I could guess this when they dragged it out. Tomorrow has already been waiting for 8 days. Earlier they accepted a small withdrawal of €120 without a problem. Now the game account has €9100 in withdrawals and they have a technical problem..

today was supposed to be the last processing day and I could guess that it was a technical fault.

There were technical problems with withdrawals for 2 days. And there was no new information..

I asked them without giving my username about the withdrawal. They don't have any technical problems.. and when I told them my username, they immediately noticed problems with withdrawals😂 they got caught. That's a little bit like you can see. When I asked about withdrawals, they could have immediately said that there were problems with payments. But they have no problems and no technical faults!

4 days the same situation. And I haven't received any new information..

Thank you for your reply, eedisivac. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

the first was a technical problem. Now there was a problem.

I have received the money. thank you

Dear eedisivac,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru