Jellybean Casino - Player's winnings have been capped.

I won £850 pounds gave all the relevant documents they would only let me have a hundred even though I’d wagered all the bonuses money and paid a fee. It’s discussing there like thieves. Very poor quality casino don’t bother.

Dear Shar4419,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have only received €100 from your winnings?

Could you please advise which bonus you used to accumulate these winnings? If possible, please post here a link to the offer you redeemed.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina, I’d spent over a hundred I put a deposit bonus code in and I didn’t receive my bonus I should have got for depositing. I told the lady Ellie in live chat she said she would just add me the 20 pounds bonus. I won 878 euro this was after I’d met all wagering requirements and I had to pay the twenty pounds bonus back. So I withdrew 850 pounds it was a week later after constantly asking why hasn’t my withdrawal been processed they said I can only have a 100 to withdraw and taken all the rest off me. I think it’s discussing. I am still waiting on a 100 pounds as that still hasn’t been prossesed. It’s just so upsetting as I was exited at winning this amount and it’s left me feeling depressed.

Thank you, Shar4419, for your reply. Please understand that if your winnings were accumulated from a free bonus entirely, a maximum cashout will be applied to your withdrawal based on this rule from the bonus T&Cs:

"Non Deposit Bonus

...

€100 can be cashed out (€50 in winnings plus €50 deposited). Any amount over the maximum cashout will be automatically removed upon cashout."

I am afraid that if you played with a free chip bonus (no deposit bonus), there is not much more we could do about the fact that your winnings were reduced. The casino is allowed to cap your bonus winnings, and as long as it is stated in the bonus conditions, our hands are tied.

Therefore, I would suggest that we focus on your pending withdrawal. Could you please clarify when exactly you requested it?

Hi thank you for your help I think it’s going through at the moment but thank you for your support.

Ok, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Hi I still haven’t received my withdrawal of 100 pounds

Could you please advise when exactly you requested the withdrawal?

Dear Shar4419,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.